FAQ

Yes because of COVID-19 we have taken special hygiene measures. Each vehicle is disinfected before each journey and our drivers are wear masks, are well trained and provide appropriate materials to ensure social distancing measures are met with all passengers.

Yes every passenger have to wear a mask.

If you don’t have a mask our driver will provide you a mask.

You can make a reservation to fill in the booking form on our website or to send us a email with your booking details.

You can make a reservation for as many people you want.

When you make a booking within 12 hours prior departure time we can not guarantee you a available car with driver.

You can cancel a reservation to send us a email with your cancellation request.

The driver will pick you up at the reception of your hotel or at your address when you stay in a appartment.

For international flights you need to be at the Airport 3 hours prior the departure time. For normal flights you need to be at the Airport 2 hours prior the departure time.

You have 20 minutes free of charge when the driver arrives at your address. After 20 minutes waiting time we will charge € 15,- and for every 15 minutes thereafter also € 15,-.

Payments can be done by credit card online, bank transfers, Paypal, Ideal and on account.

Yes you can pay on account with a monthly invoice. Please contact us for the conditions.

The driver will pick you up at the arrivals just afther the baggae claim.

The driver will hold a nameplate with your name or company logo on it.

You have 90 minutes after the plane has land to collect your baggage. After 90 minutes we will charge a minimum amount of € 30,- (depends how long the driver has to wait) with a maximum of € 60,-.

You have to contact VIP Travel Services immediately so we can pick you up at the correct arrival time.

When youf flight is delayed there are no extra costs. Only when your flight is more than 6 hours delayed there is an additional fee of € 50,-.

You can book a sightseeing tour online or to send us a email with your requests.

No the driver is no guide. You can book a professional guide with your sightseeing tour.

Yes you can book extra hours during your sightseeing tour. Please inform your driver how many hours you want to book extra.

If you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 day of the scheduled departure, there is a 100% cancellation fee.

You can find the terms & conditions here: https://airporttransferamsterdam.com/terms-conditions

Yes our rates are always a fixed price, even when there is a traffic jam or road block. We may charge additional costs in the following situations: When there are extra stops during your transfer, when we have to wait more then 90 minutes after you arrive at the Airport, when we have to wait more then 20 minutes after the departure time of your city transfer or when the driver has to drive more then the agreed kilometers during a disposal/hourly service or sightseeing tour.

Our rates are incl. VAT, Meet & Greet Airport pick up service, parking costs at the Airport, free Wifi and bottled water. Our rates are excl. drivers lunch (only for bookings more then 5 hours), dinner and overnight (this only applies to a sightseeing tour/hourly servivce longer than 8 hours or when our driver has to sleep in a hotel abroad).

You can book executive cars, VIP cars, luxury minivans, luxury minibuses and touring coaches.

It is not allowed to consume your own food or drinks in the car. We have always free water and peppermint available in the car.

Yes you can order a bottle of champagne in the car. Please mention this with your booking.

Yes some of our cars are wheelchair accessible. Please mention this with your booking.

Yes pets are allowed in the cars. Please mention this with your booking.

Yes it is possible to make extra stops during your transfer. There is a possibility to pay a additional fee (depends on how long the stops takes or where the stops are).

Yes we have infant seats, child seats and booster seats available for a small extra fee.

Yes we offer 24/7 services when you make a booking in advance.

Yes that is possible. Please mention this with your booking.

When you are a regular customer or travel agent there is a possibility to get discount. Ask our customer service for more information.